Wednesday, September 17, 2014
The Kafkaesque feedback loop of Battle.net
Battle.net (Blizzard's Steam) went through some maintenance today and then decided to ban me. I barely use the sucker ( I got sick of Diablo 3, 6 months ago and only play star craft 2 single player once every 2 years.) and I just decided to pick up Heart of the Swarm. I was so close to finishing it and bam. Thanks a million, Blizzard. It may sound like I'm being a little snotty there and you're not wrong... but I'm also not finished.
To plead my case (which can take up to 10 days) I need to answer my security question and get an email authentication. Simple, those take seconds and I remembered my question. Only I must have triggered an email 20 times today, the first being 8 hours ago. It simply won't pop up. This happens to be the only way to contact Blizzard. Without an authenticator email I am effectively excommunicated. So now what? Tweet at them? That could take days if they ever even see it. Call them? The number just sends me back to the website.
So what the hell gives?! Is there a bandwidth traffic jam for their maintenance day? Possibly. Will I ever spend money on battle.net ever again?
That's a really, really, really, reeeeeeeeeeeally, good question.
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